Troubleshooting High Ping Times, Latency, Connection Issues

Having problems with crashing doing random things? Getting Screen Flashes? Getting an error when loading the client? Listed here are several common problems and solutions to help you get started.
If your problem is not listed here feel free to contact a staff member for assistance.

Problem:Random Disconnections, Ping Latency, Connection Issues
Solution #1:
Very commonly disconnections and odd latency and packet loss can be caused by wireless routers or cellular connections.
For wireless connections try the following.

• Reset the wireless router often
• If you live in a residential area or heavily saturated wireless area try changing to a different channel
• Connect your computer directly to the router to see if the problems persist.
• Routers will fail after a time, so if your wireless router is over 3+ years old possibly think of replacing it.

For Cellular connections try the following

• Reset the connection in whatever way suits the device you are using.
• Run the ping test as shown below to see if you detect high levels of packet loss
• Contact the cellular provider to see if you can get your connection re-provisioned, report any packet loss as well.
  Note: In most celluar situations I've helped players with a quick call to the provider was able to resolve the problem. However in almost all cases a wired connection will usually provide a more stable connection.

Solution #2:
Run a ping test to various websites to see if you are getting any level of packet loss.

• In Windows XP Open up a command prompt (Start > Run > type cmd.exe > OK).
• Otherwise Click the start button and navigate to the command prompt (Start > All Programs > Accessories > Command Prompt)
• In the window type the following command as below. PIng google.com -t
  Note: Where google.com is the site you wish to run a ping test to. Since the Renaissance server doesn't allow pings you can alternative use 64.125.31.86 to ping close to the server.
• After a decent amount of time hit Control-C on your keyboard to cancel the test.
• Look for lost packets or abnormally high pings. These could indicate potential problems with your connection.
• Repeat the test to several websites to see if the results are consistent.
• If you detect problems, check solution one for possible resolutions and check solution #3 for an additional test to run.
  

Solution #3:
Run a traceroute to the server to attempt and determine a possible bottleneck between you and the server

• In Windows XP Open up a command prompt (Start > Run > type cmd.exe > OK).
• Otherwise Click the start button and navigate to the command prompt (Start > All Programs > Accessories > Command Prompt)
• In the window type the following command as shown. tracert login.uorenaissance.com
• Once the traceroute completes or starts showing all "*" hit Control-C to stop the process.
• Look for spots where there is packet loss or a drastic increase in ping times.
  Note: If you are unclear on how to analyze this data, take a screenshot of the command window and provide it to the staff.
• Run several tests to see if you get consistent results.
  

Solution #4:

• Make sure you are using the 5.0.8.3 Ultima Online client available on the UO Renaissance website.
  http://www.uorenaissance.com/downloads/UO_Renaissance_Client_Full.exe
• Make sure you are using Razor 1.0.12 or 1.0.13
  http://www.uorenaissance.com/downloads/Razor_Latest.exe
• Make sure razor is specifically directly to the correct client installation. If you don't see the UO Renaissance logo when you are logging in, its the wrong client.

Solution #5:

• Make sure your antivirus software excludes Ultima Online and Razor from active scans.
  Note: While this will not stop UO from working, it can result in an extra 20-50ms delay while the packets are scanned by the AV software.
• Every AV software package is different so just check the help on how to exclude a folder from active scans.
• Microsoft's AV products are recommended as they do not interfere with the TCP IP traffic in this manner.

Solution #6:
Flush your computers DNS allowing it to be rebuilt possibly finding a more efficient route to the server.

For Windows 98/NT/2000/XP

• Open up a command prompt (Start > Run > cmd.exe > OK).
• Type in the command ipconfig /flushdns

For Windows Vista / Windows 7 Flush DNS
Note: Flushing DNS on newer versions of Windows is almost as easy as the earlier versions but due to Microsofts security additions you must run the command prompt with administrator privileges.

• Click the start button and navigate to the command prompt (Start > All Programs > Accessories > Command Prompt)
• Make sure that you right click on the command prompt application and choose "Run as Administrator"
• Type in the command ipconfig /flushdns

For additional help flushing your computers DNS check this link
https://www.whatsmydns.net/flush-dns.html

Should you have questions about Razor. Check out this great guide that one of our players wrote.
Tater Salad's Guide to Razor

Re: Errors? Crashes? Problems? Try These Solutions

Have you tried an alternate program such as MIRC?

Here is our guide to setting up IRC using MIRC viewtopic.php?f=18&t=496