Troubleshooting Razor & Client Problems

Common Causes of Random Crashes, Glitches, Disconnections
This post will explore a variety of solutions for common UO client crashes. This is a list of best practices for issues free gameplay.

Don't Use Smart CPU Usage Reduction

• Causes: Razor Performance, Whitescreens, Crashes and Disconnections
  Affected Systems: All
  Solution:
• Turn this option off, it was designed for older computers and does not work well when using multiple clients.
  

Compatibility Mode, Run as Administrator

• Causes: Variety of issues, toolbar data not showing, flickering, general issues
  Affected Systems: All
  Solution:
• Find the razor icon on your desktop, right click on it and select properties.
• Check the box marked "Run This program in compatibility mode".
• Select Windows XP Service Pack 3 from the list.
• In the Privilege Level section check the box for Run this program as an administrator.
• Optional: Disable Visual Themes & Desktop Composition for improved performance.
  

Disable User Account Control

• Causes: Variety of Random Issues
  Affected Systems: Windows Vista and Newer
  Solution:
• Disable this feature as it is outdated and provides no purpose other than alerting you to the fact, that you are installing or running a program.
• Open your computers control panel and look for the User Accounts Section.
• Click on "Charge User Account Control Settings"
• Set it to never notify
  

Exclude Ultima Online & Razor from your Antivirus/Software Firewall

• Causes: Crashes, High Latency, Increased Ping Times
  Affected Systems: All Operating Systems
  Solution:
• Depending on the type of antivirus software you have the method will vary.
• Searching your anti virus software makers website for "Exclude Program" or "Exclude Folder" will get you to the right instructions.
• Check the options section of your AV software for where to make this change.
• When excluding folders add the following
  • C:\Ultima Online
  • C:\Program Files\Razor or C:\Program Files (x86)\Razor depending on your install.
• When excluding files add the following
  • C:\Ultima Online\Client.exe
  • C:\Ultima Online\Client_noenc.exe
  • C:\Program Files\Razor\Razor.exe or C:\Program Files (x86)\Razor\razor.exe depending on your install.
  Example of Trend Micro Exclude Folder Screen.
  
  Example of an Error seen with Trend Micro when trying to play Ultima Online
  

"Razor was unable to locate and load a suitable UO Cliloc file. Some text may not be displayed."

Cause: This error is caused by razor attempting to read a registry key that is missing on your system.

Related Systems: Windows Vista, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012

Solution: You need to download or create a registry fix for your computer by following the instructions below.

If you installed the UO:R client into the default "C:\Ultima Online" folder you can download the applicable file for your operating system.

32 Bit system Registry Fix
64 Bit system Registry Fix
(Right Click, Save As, Place on your desktop)

If you installed the client in a custom location make sure to edit the registry files to match that location. Pay attention to the file format when editing.

Double click the file you downloaded and apply the changes to your registry.

If you have 32-bit Windows XP/Vista/7, use:

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Origin Worlds Online\Ultima Online\1.0]
"ExePath"="C:\\Path\\To\\UO\\client.exe"
"InstCDPath"="C:\\Path\\To\\UO"
"Upgraded"="Yes"
"StartExePath"="C:\\Path\\To\\UO\\uo.exe"
"PatchExePath"="C:\\Path\\To\\UO\\uopatch.exe"

If you have 64-bit Windows XP/Vista/7, use:

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Origin Worlds Online\Ultima Online\1.0]
"ExePath"="C:\\Path\\To\\UO\\client.exe"
"InstCDPath"="C:\\Path\\To\\UO"
"Upgraded"="Yes"
"StartExePath"="C:\\Path\\To\\UO\\uo.exe"
"PatchExePath"="C:\\Path\\To\\UO\\uopatch.exe"

To find out what operating system you have find your my computer icon, right click it and select properties. You should see a window similar to this.

Ultima Online and Razor Crash Immediately when Opening


Cause: This can happen when trying to run Ultima with and without razor. This error is caused by the data execution prevention service.

Related Systems: Windows Vista, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012

Solution: You need to exclude Ultima Online from the DEP service.

Step 1. Open up your computers advanced system settings. Click on the advanced tab and then click on the performance settings button.


Step 2. Select the Data Execution Prevention tab and click Add..


Step 3. Browse to the C:\Ultima Online Folder and select the Client.exe and the Client_noenc.exe files.


Once both are added close the performance settings and attempt to load Ultima. You should now be able to load Ultima Online with and without razor.

"Error Cliloc.enu not found when loading razor, Random Crashes "
Cause: This is caused by the way that various newer operating systems handle installations in the Program Files and Program Files (x86) folders.

Related Systems: Windows Vista, Windows 7

Solution: You need to relocate your Ultima Online installation into a non protected folder.
Option A.

• Download and install the complete UO:Renaissance client package found here.
• Follow the installation steps that you can find here
• This should resolve the problem by installing Ultima Online into the correct folder.

Option B.

• Step 1: Navigate to the folder you installed UO into. Most likely C:\Program Files (x86)\Ultima Online
  Step 2. Right click on the folder and select cut.
  Step 3. Navigate to your C:\Program Files\ folder.
  Step 4. Paste the Ultima Online folder into the C:\Program Files\ folder.
  Step 5. Open razor and update the client to match this picture.
  

Odd Graphical Glitches, Colors

• 
  Cause: This can be caused by a damaged installation or more likely an incorrect setting in the UO options.
  
  Related Systems: All Systems
  
  Solution:
• While ingame hit the Alt Key and O to open the UO options screen.
• Click on the button that looks like an Eye
• Find the checkbox for "Switch to 565 Color Mode"
• Make sure this option is set to false.
• This should resolve the problem. If it doesn't, try re-installing the UOR client
  

UO Window is minimized or offscreen and cannot be seen

• Cause: This is caused by razor saving a bad screen position for your UO window. Very common on multiple monitor systems, or systems that have the resolution adjusted.
  
  Related Systems: Windows Vista, 7, 8. Possibly more.
  
  Solution 1 - Keyboard Trick
  
  Press the Alt Key + Enter Key at the same time twice.
  This should attempt to make the UO Client fullscreen then normal which reenters it on your main monitor. ​
  
  Solution 2 - Keyboard Trick
  
  Press the Alt Key + SpaceBar at the same.
  This will bring up the properties window for the Ultima Client, even hidden.
  Select Maximize or Restore and this should fix the window. ​
  
  Solution 3- Maximize the minimized window:
  • This can take a bit of work, but if you hover over your task bar, you can get the ultima window to show up.
    Clicking on it normally will not help.
    Right click on the UO window as shown in the picture below and select "Maximize"
    If this is not an option, try Minimize and then Maximize, or Restore.
    This should restore the window to your main screen.
    Make sure to log out of UO properly and make sure razor is closed. This should update the screen position and resolve the problem.
    
  
  Solution 4 - Use a Uility:
  • You can also use a special utility to force a minimized or offscreen window to your main screen.
    Download the "ForceWindowVisible" application shown here.
    Force Window Visible Util
    Run this utility and look for your ultima online client as shown in the picture below.
    Using a combination of clicking on it, and solution 1 shown above you should be able to restore the lost window.
    
  
  Solution 5 - Edit your razor profile:
  • Find your way to your profile folder. Typing %appdata% into the search box is the best method.
    Otherwise C:\Users\Username\AppData\Roaming\
    
    Find and open the razor folder.
    Find and open the profiles folder.
    Find an open the profile you are having problems with.
    Make 100% sure Ultima and Razor is closed for this step.
    Right click and choose open with Notepadd++ or Notepad.
    
    Find the 2 values WindowX, and WindowY and edit them slightly.
    The values you should have will vary depending on your monitor configuration
    However they should be positive numbers between 0 and 500 for each.
    Tinker with the values until you can open razor and log in without the UO window disappearing.
    

Blank Skill List Ingame

• Cause: This can be caused by a corrupt profile, or damaged skillgrp.mul file located in your Ultima Online Installation.
  
  Related Systems: All
  
  Solution:
  • Make sure to log out of ultima before attempting this fix.
    Navigate to the folder that you installed Ultima Online into. Most likely C:\Ultima Online.
    Find the desktop folder.
    Find the folder showing the affected account name.
    Select the UO Renaissance Folder
    Select a character whos skill list is showing correctly.
    Copy the skillgrp.mul found in this folder.
    Back up one folder.
    Open the characters folder that has a blank skillgrp.mul.
    Paste the copied file, overwrite the existing one.
    This should resolve the problem. If it does not, you might go ahead and delete this characters whole folder.

Force Razor Resolution Does not Work

Cause: This is a common problem on 64 bit systems and can be caused by several factors but most likely the installation location.

Related Systems: All Systems, 64 Bit Systems

Solution:

• Right click your razor icon, select the compatibility tab and make sure the following options are set properly
  Make sure compatibility mode is set to windows XP Sp3, and Run as administrator is checked.
  
  While ingame toggle the force resolution option in razor while hitting the apply button in the options screen.
  If this does not help try one of the following.
  Locate your razor folder location. Right clicking on the shortcut should show you where it is currently. Most likely in C:\Program Files\Razor
  Find and move the razor folder to the C:\Program Files (x86)
  Update your razor shortcut to reflect the new location.
  
  If that doesn't help try re-installing razor from the website.
  http://www.uorenaissance.com/downloads/Razor_Latest.exe

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Your syntax looks correct, however it sounds like your theme in windows is possibly making it hard to see. Have you tried adjusting your color scheme via the themes window so you can see the text?

It's possible that you might not be able to color the bandage timer since its a processed value.

Also here is a link to our razor guide which might be helpful as well

http://www.uorenaissance.com/list/Razor/P