In order to help our players determine if connections problems and latency are local, route or host based I have uploaded the UO Trace Utility to our website and worked with our host to temporarily enable pinging of host network. In order to run a connection test you need to do the following. Step 1 Download the UO Trace Program UO Trace Utility Step 2 Run the program and enter in this IP address. 184.176.5.200 Step 3 Enable advanced mode and perform a traceroute to the server. Step 4 Under Options > Settings change the following settings to match this picture. This will help reduce packet loss due to ISP DDOS protection Step 5 Turn on polling mode for a while and watch the results. Look for things like packet loss and high latency on the patch from your connection to the game server. Note!: Some ISP throttle pings and will result in packet loss on all hops during the polling process. [/url] Step 6 Take a screenshot and post it here for the staff to review, along with some rough geo location information to assist us in researching any issues. Note: To easily take a screenshot hold down the Alt key on your keyboard and hit the printscreen button. Open Microsoft Paint, and hit the paste button in the upper left. This should paste in your UO trace window. Save this image and attach it to your post.
I started having problems with a bad connection maybe a little over a week ago. Prior to that I had no complaints or noticeable lag to speak of. It's very choppy for me and nearly impossible to play. Please help Location: Kingsport, Tennessee ISP: Charter Communications, 30Mbps plan Pinging 184.176.5.200 - request timed out Performing traceroute - Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst * Unknown Host * 192.168.1.1 1 0ms * Unknown Host * 10.215.192.1 2 13ms dtr03kgpttn-tge-0-7-0-2.kgpt.tn.c96.34.69.212 3 11ms crr01kgpttn-tge-0-6-0-3.kgpt.tn.c96.34.68.66 4 7ms crr02kgpttn-tge-0-0-0-7.kgpt.tn.c96.34.71.83 5 8ms crr12spbgsc-tge-0-0-0-1.spbg.sc.c96.34.71.183 6 14ms bbr01spbgsc-bue-4.spbg.sc.charter96.34.2.50 7 25ms bbr01gnvlsc-bue-1.gnvl.sc.charter96.34.0.43 8 18ms bbr01ashbva-bue-1.ashb.va.charter96.34.0.47 9 32ms prr01ashbva-bue-3.ashb.va.charter96.34.3.51 10 29ms * Unknown Host * 68.105.30.105 11 28ms mtc3dsrj02-ae1.0.rd.ok.cox.net 68.1.0.109 12 62ms * Unknown Host * 68.12.14.3 13 65ms COX-68-12-8-189-static.coxinet.ne68.12.8.189 14 73ms ge-1-1-4.102-jun04.mtc3.okc.ok.co68.12.8.101 15 62ms * Unknown Host * 0.0.0.0 16 0ms * Unknown Host * 0.0.0.0 17 0ms * Unknown Host * 0.0.0.0 18 0ms * Unknown Host * 0.0.0.0 19 0ms * Unknown Host * 0.0.0.0 20 0ms maximum hops exceeded Polling mode - Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst * Unknown Host * 192.168.1.1 1 0ms 0ms 0% 14 / 14 0ms / 0ms * Unknown Host * 10.215.192.1 2 13ms 100% 0 / 14 dtr03kgpttn-tge-0-7-0-2.kgpt.tn.c96.34.69.212 3 10ms 10ms 0% 14 / 14 7ms / 16ms crr01kgpttn-tge-0-6-0-3.kgpt.tn.c96.34.68.66 4 7ms 8ms 0% 14 / 14 7ms / 11ms crr02kgpttn-tge-0-0-0-7.kgpt.tn.c96.34.71.83 5 8ms 10ms 0% 14 / 14 7ms / 26ms crr12spbgsc-tge-0-0-0-1.spbg.sc.c96.34.71.183 6 15ms 14ms 0% 14 / 14 13ms / 22ms bbr01spbgsc-bue-4.spbg.sc.charter96.34.2.50 7 19ms 20ms 0% 14 / 14 14ms / 31ms bbr01gnvlsc-bue-1.gnvl.sc.charter96.34.0.43 8 21ms 26ms 0% 14 / 14 20ms / 44ms bbr01ashbva-bue-1.ashb.va.charter96.34.0.47 9 32ms 100% 0 / 14 prr01ashbva-bue-3.ashb.va.charter96.34.3.51 10 29ms 100% 0 / 14 * Unknown Host * 68.105.30.105 11 29ms 31ms 0% 14 / 14 29ms / 37ms mtc3dsrj02-ae1.0.rd.ok.cox.net 68.1.0.109 12 65ms 66ms 0% 14 / 14 63ms / 73ms * Unknown Host * 68.12.14.3 13 64ms 64ms 0% 14 / 14 63ms / 66ms COX-68-12-8-189-static.coxinet.ne68.12.8.189 14 73ms 70ms 0% 14 / 14 63ms / 102ms ge-1-1-4.102-jun04.mtc3.okc.ok.co68.12.8.101 15 64ms 65ms 0% 14 / 14 64ms / 75ms * Unknown Host * 0.0.0.0 16 0ms * Unknown Host * 0.0.0.0 17 0ms * Unknown Host * 0.0.0.0 18 0ms * Unknown Host * 0.0.0.0 19 0ms * Unknown Host * 0.0.0.0 20 0ms I know you didn't ask for this info, but I checked my connection on speedtest.net simultaneously to a server 2 hours from my location (Morristown, TN) with these results: ping 23ms d/l speed 45.57Mbps u/l speed 4.16 Mbps
You might try your tests again. In order to troubleshoot some issues with our host the firewall was disallowing ping replays. Also our host was having some issues with the upload provisioning on their fiber channels resulting in some dial up quality upload speeds on an off over the last two weeks. They have almost resolved the problem but if it pops up it could be related to that.
