Clear your internet history, cache, etc. If the problem persists try the solution below. Should you see an error 2046 or have other issues when connecting to the web chat navigate to the following folder and remove whatever is found there. %appdata%\..\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache\ This should resolve the problem. Information on this problems Link
