Server Status - 2-7-17 - Minor Connection Disturbances

Currently there is an ongoing attack against our host/other users of our host resulting in some connection instability for some of our players. (This is not directed at us, just is in our general area of the data center)

This is currently causing 1-4% packet loss when trying to communicate with the game server for some of our players.

We are working with our host to track down and mitigate the problem.

Additionally we will be planning some extended server maintenance this weekend to address some of the performance issues that have been experienced server side. We will be applying part of patch 73 and running the server in a debug mode for roughly 24 hours while we collect performance data from live player activity. Once the test is complete the rest of Patch 73 will be applied and the server restarted again.

There will be no lost time during this process but performance may be affected during the debugging process.

We will try to plan a nice 30 minute server war before the second restart of the server Saturday evening to generate extra testing data and give the players some nice fun.

Thanks for putting up with these disturbances! Long Live UO Renaissance!

* Update 2/10/17*

Upon continued research we have determined that there is potentially a network interface failure on our server. This is resulting in packet loss to some of our players in the 1-4% range. We have scheduled time with the host to move to our backup interface this weekend during our holiday content patch. If this fails to resolve the problem our host will be providing us with a new server sometime in the next week or so.

This is resulting in some odd connection performance for players and greater than average disconnections. This is also causing our web interface to be less reliable as data transfers are being interrupted by packet loss.

On a positive note as well we have found and resolved the performance issue that has plagued the server for the better part of two years. Server performance, other than the packet loss issue, is fantastic and the small hiccups players have been experiencing should be reduced by 99%.

Also since we had to move up our performance test to earlier this week, we did not have time for the planned server wars event. We will try to work something out soon, but in these situations the staff does not have time to manage the event and maintenance on the server at the same time.

The testing phase is now complete. Save times and server performance should return to normal.

We are still investigating odd reports of packet loss near the server. If you continue to have connection issues make sure to contact one of the staff.

Status updated.