Server Status, Connection Issues, Denial of Service Attacks

Discussion in 'Shard News' started by Chris, Apr 3, 2015.

  1. Chris

    Chris Renaissance Staff
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    Update 12/1/15
    Our web host has resolved the DNS issues so players should have no problem connecting. Web hosting is still under high load and players may experience slow load times on the website forums for a bit.

    Update 11/25/15
    Our web host is experiencing DNS (Domain Name Service) issues resulting in players being unable to connect to the server. If you have connection issues simply replace login.uorenaissance.com with the servers direct IP address in razor. (162.252.55.26).

    Update 6/19/15
    As we move forward with our steps to mitigate the constant Denial of Service attacks directed against Renaissance there are a few situations that might give players a connection issue.

    Stuck At Verifying Account
    If you are stuck on verifying account for more than a few seconds, simply click the "X" button in the corner and then click the login button again. This should connect you immediately. As a side effect of the DDOS protections it is possible that your IP will be monitored and rejected if it is the first time you are accessing the server in a set period of time. This type of issue is usually present when the server is actively dealing with an attack.

    Domain Name Server Issues
    Should you not be able to log in at all you could be having a DNS issue. If Login.Uorenaissance.com or play.uorenaissance.com are not working for you then try to use the servers direct IP address. Instead of the server name enter 162.252.55.26 into razor.

    This issue is more common in areas where domain name services are unavailable or have trouble pathing properly.

    If you experience these problems or any other and are not able to connect please feel free to contact a staff member for assistance.

    End Update

    As you may have noticed recently we have been the target of an increasing frequency of Distributed Denial of Service (DDOS) attacks resulting in abnormal server stability.

    These attacks are originating from a single location, and are being amplified by insecure servers on the internet before being targeted at our server.

    However unlike most hosted services we use a professional business class hosting service, not a game hosting company. We pay a premium for network support, top tier customer service and for a company capable of addressing and mitigating attacks of this nature.

    The downtime you are experiencing is our host trapping the traffic from the DDOS. I will not go into the steps being taken as it could potentially assist the person behind the attacks. However we are doing everything we can to minimize downtime and marginalize the traffic being directed at us.

    But rest assured our host will trace down who is behind the attack. Due to the frequency of the attacks and that they are directed at a business the proper authorities have been contacted. It may not be today, maybe not next week, but this person will be found and they will pay a hefty price for such a trivial attack against a UO Free shard.

    That said we are making a few changes to the server to render the downtime from these attacks trivial.
    • Player corpses will now have an extended decay period. Should you lose connection to the server, perish in a dungeon and not be able to reconnect for 30 minutes your corpse will still be there.

    • Players who perish during a server connectivity outage will be teleported to town, hidden, and allowed to time out during normal world logic. This will ignore any other affects of death such as stat loss, item loss or karma/fame loss.

    • Players pets who are left in world due to a server connectivity outage will remain at their current location until you log back in, however should your pet die while the server is experiencing an outage the death will be ignored and your pet will be automatically stabled. There will be no pet skill loss for the death in this situation.

      Note: You will still need to keep your pets fed however. A fully fed pet will wait for the owner for around 8 hours, a bonded pet much longer. If your bonded pet dies before the protection kicks in the ghost will remain at that location for 24 hours until you recover it directly or with a pet summoning ball.

    • From this point forward should you lose a pet that is not covered by this system, but is lost due to a complete server connectivity outage you may contact the staff for assistance. With our daily export all pet details are available for review. Just keep in mind we cannot assist you with local connectivity issues.

    Thank you for being patient with us as we resolve these problems and better design the server to render their affect pointless.

    I would also like to say thank you to our players who have stepped up and supported the server with new donations and subscriptions. If these attacks have shown anything is how much our players love this server and will step up to support it.
    Last edited: Dec 1, 2015
    wylwrk, newme, Heretic and 23 others like this.
  2. Gideon Jura

    Gideon Jura Well-Known Member
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    Sorry you're having to deal with this Tela. Really great response, though. Thank you for continuing to support all of us wizards.
    newme likes this.
  3. Russell

    Russell Well-Known Member

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    100k says its someone affiliated with UOF!
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  4. ReZon

    ReZon Well-Known Member
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    We know that our pixels are safe with you, Tela...

    Thanks for all you do - it may not be said as much as it should be, but we do appreciate the work you and the staff put in to keeping things going!
    newme, Canis and Clouds like this.
  5. Chris

    Chris Renaissance Staff
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    I doubt this has anything to do with any other servers, each major pvp server has had issues with these types of attacks and they have moved from server to server. DDOS attacks are about as effective as spamming at the bank for recruiting players anyway.
    newme and Jupiter like this.
  6. Mindless

    Mindless Well-Known Member
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    Thanks for everything you do Chris.
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  7. Basoosh

    Basoosh Well-Known Member
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    You da man
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  8. Bixby Legbone

    Bixby Legbone Well-Known Member

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    I am very glad to read this response here. I'm new to this shard and I am really enjoying myself. I am bringing my guildmates with me, and your post leaves me with confidence that I made the right decision. Thank you.
    newme, Ariadne, PaddyOBrien and 4 others like this.
  9. mikek85

    mikek85 Well-Known Member
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    Thanks, what a great update.
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  10. Fraggle

    Fraggle Well-Known Member
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    Thanks for the detailed explanation Chris. I know we all appreciate the time and dedication that you put in to keeping us entertained!
    newme, Clouds and Gideon Jura like this.
  11. newme

    newme Well-Known Member

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    Wow.... Hope they get the person/persons sooner than later.... but know it will happen.


    Thanks for everything and sharing the info.


    UOR Always..... With our Staff


    Westra
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  12. Heretic

    Heretic Well-Known Member
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    I love you, Chris!
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  13. Ariadne

    Ariadne Well-Known Member
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    The changes you've made to help with losses during downtime are really amazing and much appreciated. Thanks for all your hard work :)
    newme and Mordechai like this.
  14. Mordechai

    Mordechai Active Member

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    I have the feeling that it's the same guy that I mentioned to you back in January back when this was happening to...another place.

    I hope the authorities find and deal with him. Keep up the good work.
    newme likes this.
  15. Baine

    Baine Well-Known Member

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    It's only a matter of time, and his impending punishment only increases with each attack.
    newme likes this.
  16. Mordechai

    Mordechai Active Member

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    If it's him then he's only continuing to do it because he feels like he's got his tracks covered. He'll never claim responsibility for this or do anything to explain why he's doing this shit.

    He also uses other player's character names for his own characters. He's done that on every game that he has ever touched, I'd guess that he helped contribute to the name change deed policy change.
  17. JBS

    JBS New Member

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    I'm having issues connecting for the first time. Tried to follow the instructions as listed above, but no luck. Any assistance would be appreciated!

    JBS UORError.jpg
  18. Heretic

    Heretic Well-Known Member
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    Did you try to press "Enter" twice after typing your password? It always works!
    Chris likes this.
  19. JBS

    JBS New Member

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    Heretic,

    Lol! I finally was figuring out this forum and saw that just after I made the post....and it worked....was coming back to delete my post to prevent getting yelled at for not checking the rest of the forum, but you beat me to an answer! You guys are QUICK!! Thanks!!

    JBS
    newme likes this.
  20. Heretic

    Heretic Well-Known Member
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    Hahaha, my pleasure, kind sir!
    See you ingame!
    newme and Chris like this.

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